At Maple Belle, we aim to provide a secure and straightforward checkout experience. All payments made through our website are processed through protected payment systems.

1. ACCEPTED PAYMENT METHODS

Customers can complete their purchase using the payment methods currently available at checkout, including:

• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

The payment methods available to you may depend on your device, location and payment provider.

2. PAYMENT PROCESS

When placing an order:

1. Add your selected items to your cart.
2. Continue to checkout.
3. Enter your shipping and billing information.
4. Select one of the available payment methods.
5. Confirm your payment and complete your order.

Once your payment has been successfully processed, you will receive an order confirmation by email.

3. PAYMENT SECURITY

Payments are processed through secure and encrypted connections.

Maple Belle does not directly store complete credit or debit card details. Payment information is handled by the payment providers available through our checkout.

We use secure technologies, including SSL encryption, to help protect information transmitted during checkout.

4. FAILED OR DECLINED PAYMENTS

If your payment is declined or cannot be completed, we recommend:

• Checking that your payment information has been entered correctly
• Trying another available payment method
• Contacting your bank or payment provider to check for any restrictions

If the issue continues, please contact our customer service team at info@maple-belle.com.

5. CURRENCY

All prices on Maple Belle are displayed and charged in Canadian Dollars (CAD) unless otherwise stated.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or currency conversion fees.

6. ORDER CONFIRMATION

An order is considered successfully submitted once payment has been completed and an order confirmation has been generated.

You will receive an order confirmation at the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder before contacting us.

7. PAYMENT VERIFICATION

In some cases, additional payment or order verification may be required before an order can be processed.

We reserve the right to hold or cancel an order where payment cannot be verified or where there are reasonable concerns regarding fraud or unauthorised payment activity.

If an order is cancelled after payment has already been received, the applicable amount will be returned to the original payment method.

8. REFUNDS

Approved refunds are returned to the original payment method used for the purchase.

Refund eligibility and processing times are governed by our Return & Refund Policy.

For approved returns, refunds are issued within 14 business days after the returned item has been received, inspected and approved.

9. RELATED POLICIES

For additional information regarding orders, delivery, cancellations and returns, please refer to our:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy

CONTACT DETAILS

Email: info@maple-belle.com
Phone: +1 431-304-5214

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed

Store Name: Maple Belle
Company Name: Bori Commerce
Company Registration Number: 96046783
Business Address: Ooievaarshoek 6, Hilvarenbeek, The Netherlands