At Maple Belle, we aim to provide a clear and dependable delivery experience. The information below outlines where we ship, how orders are processed, and what customers can expect regarding delivery timelines.

1. SHIPPING AVAILABILITY

At this time, Maple Belle ships orders within Canada only. Orders placed for delivery outside Canada cannot be fulfilled.

2. DELIVERY ADDRESS

Orders are shipped to the address entered at checkout. Customers are responsible for ensuring that all shipping details are correct and complete. Incorrect or missing information may lead to delivery delays or returned packages.

3. ORDER PROCESSING

Once an order has been placed, it is processed within 1 to 2 business days. Business days are Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will be processed on the next available business day.

Order Cut-Off Time
Orders placed before 5:00 PM (ET) from Monday to Friday may be processed the same day. Orders placed after this time, or during weekends, will be processed on the following business day.

4. SHIPPING TIME

After processing and dispatch, the estimated delivery time within Canada is 5 to 10 business days (Monday to Friday).

Delivery times may vary due to factors such as seasonal demand, public holidays, weather conditions, customs processing, or increased order volumes during promotional periods.

5. ESTIMATED TOTAL DELIVERY TIME

Total delivery time consists of:

Processing time: 1 to 2 business days
Shipping time: 5 to 10 business days

This results in an estimated overall delivery timeframe of 6 to 12 business days from the date of purchase.

These timeframes are estimates and may vary due to circumstances beyond our control.

6. SHIPPING COSTS

Maple Belle offers free shipping on all orders within Canada. No additional shipping or handling charges apply.

7. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can also track your order at any time through our Track Your Order page.

Please note that tracking information may take some time to become available or update after dispatch.

8. FAILED DELIVERY OR INCORRECT ADDRESS

If a shipment cannot be delivered due to incorrect or incomplete address details, the package may be returned to our logistics partner.

Our customer service team will assist you in resolving the issue and, where possible, arranging redelivery or another suitable solution.

To avoid delays, please make sure your shipping details are correct before completing your order.

Cases involving returned shipments or delivery issues may also be handled in accordance with our Return & Refund Policy.

9. DELIVERY CONFIRMATION

Once a shipment has been marked as delivered, but you are unable to locate your package, please contact our customer service team as soon as possible.

We will assist you in investigating the situation and determining the appropriate next steps.

CONTACT DETAILS

Email: info@maple-belle.com
Phone: +1 431-304-5214

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed

Store Name: Maple Belle
Company Name: Bori Commerce
Company Registration Number: 96046783
Business Address: Ooievaarshoek 6, Hilvarenbeek, The Netherlands