This website is operated by Maple Belle. Throughout the site, the terms “we,” “us,” and “our” refer to Maple Belle.

By accessing this website or making a purchase through our store, you agree to be bound by these Terms of Service. These Terms apply to all visitors, users and customers of the website.

If you do not agree with these Terms, you should not use this website or our services.

1. USE OF THE WEBSITE

By using this website, you confirm that you are of legal age in your jurisdiction, or that you have permission from a parent or legal guardian where required.

You may not use our website, products or services for any unlawful or prohibited purpose.

You must not attempt to interfere with, damage or disrupt the security or functionality of the website.

Your use of the website is also subject to our Privacy Policy, Shipping Policy, Return & Refund Policy and Payment Policy.

2. GENERAL TERMS

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect information, payment issues or misuse of the website.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded to the original payment method.

3. ACCURACY OF INFORMATION

We aim to ensure that the information displayed on our website is accurate and up to date.

However, occasional errors or omissions may occur in product descriptions, pricing, availability or other website information.

We reserve the right to correct errors, update information or cancel affected orders where necessary.

4. PRODUCTS, PRICING AND AVAILABILITY

Products and prices displayed on the website may change without prior notice.

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

Product availability is not guaranteed. Adding an item to your cart does not reserve it.

We reserve the right to limit quantities or discontinue products at any time.

5. ORDERS

Orders may be placed through our website 24 hours a day.

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order.

We may contact you if additional information or verification is required before an order can be processed.

6. ORDER CANCELLATIONS

You may request to cancel an order within 1 hour of placing it, provided that the order has not already entered processing or been shipped.

Once an order has entered processing or has been shipped, cancellation is no longer possible.

After receiving your order, you may request a return in accordance with our Return & Refund Policy.

7. SHIPPING AND DELIVERY

Maple Belle currently ships within Canada only.

Orders are generally processed within 1 to 2 business days.

After dispatch, the estimated shipping time is 5 to 10 business days.

This results in an estimated total delivery timeframe of 6 to 12 business days from the date of purchase.

We offer free shipping on all orders within Canada.

Delivery estimates are not guaranteed and may be affected by factors outside our control.

For complete information, please see our Shipping Policy.

8. RETURNS AND REFUNDS

Eligible items may be returned within 30 days from the date of delivery, subject to the conditions outlined in our Return & Refund Policy.

Customers must contact us and receive return approval before sending an item back.

A 15% restocking fee applies to approved returns where applicable.

Customers are responsible for return shipping costs except where an item was confirmed to have arrived damaged, defective or incorrect.

Approved refunds are issued to the original payment method within 14 business days after the returned item has been received, inspected and approved.

For complete details, please see our Return & Refund Policy.

9. PAYMENT

You agree to provide current, complete and accurate billing and payment information when placing an order.

All available payment methods are displayed securely during checkout.

Payment processing is provided through third-party payment providers.

For further information about payment methods and payment processing, please see our Payment Policy.

10. PRODUCT INFORMATION

We aim to display product descriptions, images, colours and sizing information as accurately as reasonably possible.

However, differences in screen settings, lighting and other factors may cause colours or appearance to vary slightly from what is displayed.

Sizing may vary between products. Customers should review the sizing information available on the relevant product page before ordering.

11. THIRD-PARTY SERVICES

Certain features, services or technologies used on our website may be provided by third parties.

Your use of third-party services may also be subject to the terms and policies of the relevant provider.

12. EXTERNAL LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the availability, content, security or practices of external websites.

We recommend reviewing the applicable policies before using third-party websites or services.

13. USER CONTENT

If you submit comments, feedback, suggestions or other content to Maple Belle, you confirm that you have the right to provide that content.

You must not submit unlawful, misleading, abusive or infringing material.

We reserve the right to remove content where appropriate.

14. PERSONAL INFORMATION

The collection and use of personal information through our website is governed by our Privacy Policy.

15. PROHIBITED USES

You may not use the website or its content:

• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malicious software or harmful code
• To interfere with the security or operation of the website
• To collect information about other users unlawfully
• To provide false or misleading information

We reserve the right to restrict access where these Terms are violated.

16. INTELLECTUAL PROPERTY

Website content, including logos, branding, text, graphics and other materials, may be protected by intellectual property rights.

Content may not be reproduced, distributed or used without permission where such permission is legally required.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Maple Belle will not be liable for indirect, incidental or consequential losses arising from use of the website or services.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited.

18. SEVERABILITY

If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. TERMINATION

These Terms remain effective while you use our website or services.

We reserve the right to restrict or terminate access where a user materially violates these Terms or applicable law.

20. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Changes take effect once the updated Terms are published on our website.

21. APPLICABLE LAW

These Terms and any transactions made through Maple Belle are subject to applicable laws and consumer protection requirements.

Nothing in these Terms is intended to limit any mandatory rights available to you under applicable law.

CONTACT DETAILS

Email: info@maple-belle.com
Phone: +1 431-304-5214

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed

Store Name: Maple Belle
Company Name: Bori Commerce
Company Registration Number: 96046783
Business Address: Ooievaarshoek 6, Hilvarenbeek, The Netherlands