This Privacy Policy explains how Maple Belle (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, use our services, communicate with us, or make a purchase through our online store.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Maple Belle, we may collect the following types of personal information.

Information You Provide

This may include:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order information
• Payment and transaction information
• Account information
• Communications with our customer service team

Payment information is processed through our payment providers. We do not directly store complete payment card details.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Website activity
• Pages and products viewed
• Referring website or source
• Cookie and tracking information

We may collect this information through cookies, pixels and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Provide order and tracking information
• Process returns and refunds
• Respond to customer service enquiries
• Maintain and improve our website
• Detect and prevent fraud
• Maintain the security of our services
• Analyse website performance
• Measure advertising performance
• Provide marketing communications where permitted
• Comply with applicable legal and regulatory requirements

3. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and measure the effectiveness of our marketing.

We may use services such as Google Analytics, Google Ads and Meta advertising technologies for analytics and advertising purposes.

You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.

Disabling certain cookies may affect some website functionality.

4. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties where necessary to operate Maple Belle and provide our services.

These may include:

• Shopify and other e-commerce service providers
• Payment processors
• Shipping and fulfilment partners
• Customer service providers
• Analytics providers
• Advertising and marketing platforms
• IT and security service providers
• Professional advisers where necessary

We may also disclose personal information where required by law or in response to a valid legal request.

5. MARKETING AND ADVERTISING

Where permitted by applicable law, we may use your information to send you marketing communications or show advertisements that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to your orders or account.

6. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Maple Belle is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

7. DATA SECURITY

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration.

Our website uses secure technologies, including SSL encryption, to help protect information transmitted through our website.

However, no method of electronic transmission or storage can guarantee complete security.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining orders
• Providing customer service
• Maintaining business and transaction records
• Meeting accounting, tax and other legal obligations
• Resolving disputes
• Preventing fraud
• Enforcing our agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

9. INTERNATIONAL DATA PROCESSING

Because we work with international service providers, personal information may be processed or stored outside your province, territory or country.

Where required, we take appropriate measures to ensure that personal information transferred internationally is handled in accordance with applicable privacy requirements.

10. YOUR PRIVACY RIGHTS

Depending on where you live and the applicable privacy laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities where applicable
• Request information about how your personal information is used or disclosed

Certain rights may be subject to legal limitations or exceptions.

11. EXERCISING YOUR PRIVACY RIGHTS

To submit a privacy request, contact us at info@maple-belle.com.

We may need to verify your identity before completing certain requests in order to protect your personal information.

We will respond to valid privacy requests within the timeframe required by applicable law.

12. CHILDREN’S PRIVACY

Our website and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, remove the information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

Any updated version will be published on this page and will take effect once published.

CONTACT DETAILS

Email: info@maple-belle.com
Phone: +1 431-304-5214

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed

Store Name: Maple Belle
Company Name: Bori Commerce
Company Registration Number: 96046783
Business Address: Ooievaarshoek 6, Hilvarenbeek, The Netherlands