At Maple Belle, we aim to provide a clear and transparent shopping experience. This policy explains the conditions under which returns and refunds are accepted.

1. RETURN PERIOD

You may request a return for eligible items within 30 days from the date of delivery, provided that all conditions outlined in this policy are met.

2. RETURN CONDITIONS

To qualify for a return, the item must meet the following requirements:

• The item must be unused, unworn and unwashed.
• The item must be returned in its original condition.
• All original packaging, tags and labels must be included or attached.
• The item must not show signs of wear, damage, stains or improper handling.
• The return request must be submitted within 30 days of delivery.
• The return must be approved by our customer service team before being shipped.

Trying on clothing for fit, similar to trying an item on in a physical store, is permitted. Items showing signs of actual wear, washing, damage or use may not be eligible for a full refund.

3. NON-RETURNABLE ITEMS

Certain products cannot be returned for health, hygiene or other reasons. These include:

• Products with removed or broken hygiene seals
• Personalised or custom-made products
• Products damaged through misuse or improper handling
• Underwear and shapewear where applicable hygiene protection has been removed
• Swimwear once the hygiene seal has been removed or broken

If you are unsure whether your item is eligible for return, please contact us before starting a return.

4. HOW TO REQUEST A RETURN

To request a return, contact us at info@maple-belle.com within 30 days of receiving your order.

Please include:

• Your order number
• Your full name
• The item(s) you wish to return
• The reason for your return
• Photos if the item arrived damaged, defective or incorrect

Our customer service team will review your request. If your return is approved, you will receive the return instructions and return address by email.

Do not send your return before receiving approval and the correct return address from our customer service team.

5. RETURN ADDRESS

The correct return address will be provided by email after your return request has been reviewed and approved.

Returns must only be sent to the return address provided by our customer service team.

Returns sent without prior approval or to any other address may not be accepted or processed.

6. RETURN SHIPPING COSTS & RESTOCKING FEE

Customers are responsible for the cost of return shipping, except where an item was received damaged, defective or incorrect.

Return shipping costs may vary depending on the return location, package size and shipping provider used. Return shipping costs are non-refundable.

Restocking Fee

A 15% restocking fee applies to approved returns. This fee covers inspection, handling and restocking and will be deducted from the final refund amount.

The 15% restocking fee also applies to unopened parcels, orders refused upon delivery and shipments that go unclaimed and are returned.

The restocking fee will not apply if the item was received damaged, defective or incorrect, subject to review by our customer service team.

7. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible at info@maple-belle.com.

Please include your order number and clear photographs showing the issue.

Our customer service team will review the situation and provide you with the appropriate solution. If a return is required, we will provide the correct return instructions and address by email.

Where the issue is confirmed, the applicable return shipping costs will be covered and the 15% restocking fee will not apply.

8. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method within 14 business days.

Where applicable, the 15% restocking fee will be deducted from your refund.

Return shipping costs are non-refundable.

Your bank or payment provider may require additional processing time before the refund appears in your account.

9. ORDER CANCELLATIONS

You may request to cancel your order within 1 hour of placing it, provided that the order has not already entered processing or been shipped.

To request a cancellation, contact info@maple-belle.com as soon as possible and include your order number.

Once an order has entered processing or has been shipped, cancellation is no longer possible. After receiving your order, you may request a return in accordance with this policy.

10. DISCOUNTS AND PARTIAL RETURNS

If your order included a promotional or volume discount and only part of the order is returned, your refund may be recalculated based on the items you keep.

If the remaining items no longer qualify for the original discount, the applicable discount may be adjusted accordingly.

Return shipping costs and the 15% restocking fee may still apply.

11. EXCHANGES

We do not process direct exchanges for a different size, colour or product.

If you would like a different item, please request a return in accordance with this policy and place a new order for your preferred item.

We cannot guarantee product availability while your return is being processed.

12. FAILED DELIVERY OR INCORRECT ADDRESS

Customers are responsible for providing a correct and complete shipping address when placing an order.

If an order is returned due to an incorrect or incomplete address, an unclaimed shipment or a refused delivery, please contact our customer service team.

Additional shipping costs may apply if the order needs to be shipped again. If a refund is requested instead, the 15% restocking fee may apply.

13. POLICY UPDATES

Maple Belle reserves the right to update or modify this Return & Refund Policy when necessary. Changes will take effect once the updated policy has been published on our website.

CONTACT DETAILS

Email: info@maple-belle.com
Phone: +1 431-304-5214

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed

Store Name: Maple Belle
Company Name: Bori Commerce
Company Registration Number: 96046783
Business Address: Ooievaarshoek 6, Hilvarenbeek, The Netherlands